Returns & warranty
Support terms should be clear before you place an order.
Returns & exchanges
We do not accept returns or exchanges. Please check the product specifications, dimensions and configuration before approving your quotation. Manufacturing faults and shipping damage are handled through the support process below.
One-year limited warranty
Your display is covered for one year from the date of delivery against manufacturing defects under normal installation and use. Coverage includes manufacturing faults affecting LED modules, power supplies, receiving cards, control hardware, internal wiring and cabinet structure.
If your display arrives damaged
Contact us within 7 days of delivery with your order reference and photos or video showing the damage. Keep the packaging while we assess the issue and arrange an appropriate solution.
How warranty support works
Send your order reference, product model, a description of the fault and relevant photos or video. We assess the issue and provide troubleshooting, repair guidance or replacement components where appropriate. Contact us before sending any equipment back; we will confirm the service arrangements and any transport costs first.
What is not covered
The warranty excludes damage caused by incorrect installation or electrical connection, misuse, accidental impact, unauthorised repairs or modifications, improper storage or transport after delivery, natural disasters, third-party equipment and normal cosmetic wear.
These terms do not exclude rights or remedies that cannot be excluded under applicable law.
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